Orders & Purchases
Questions about your purchase, payment, or order confirmation.
MakerForge Support
We're here to help.
Have a question about your order, your download, or one of our files? Our support team is happy to help you get back to printing.
Let's get you unstuck.
Whether you need help finding your download, have a question about a purchase, or ran into a technical issue, simply send us an email. We'll do our best to help as quickly as possible.
Email Support support@makerforge.storeSupport at a glance
Response within 24 hoursWe aim to respond to every message within 24 hours.
7 days a weekOur support team is available throughout the week.
Digital file supportHelp with orders, downloads, and file access for STL, 3MF, and laser files.
What can we help with?
Whatever you need, send us a message and include your order details when relevant so we can help you faster.
Download Help
Can't find your files or having trouble accessing your digital download?
File Questions
Need clarification or assistance with an STL, 3MF, or laser file?
Technical Issues
Something isn't working as expected? Tell us what happened and we'll help.
Quick answers
How quickly will I receive a response?
We aim to respond to all support requests within 24 hours, 7 days a week.
I purchased a file but can't find my download. What should I do?
Please email us using the address above and include the email address used for your purchase. We'll help you locate your files.
What information should I include in my message?
If your question is about an order, please include your order number and the email address used at checkout. This helps us assist you faster.
Can I contact you about a technical problem?
Absolutely. Tell us what happened and, if possible, include a screenshot or a description of the issue. We'll help you troubleshoot it.
Ready to get back to printing?
Send us a message and our support team will get back to you within 24 hours.
Email MakerForge